Terms of Service

These terms govern your use of shipgopick.com and the ShipGoPick portal. By creating an account, requesting a quote or booking a shipment you accept them.

Who you are contracting with

ShipGoPick is a brand owned and operated by PGM Distributors, which owns the customer relationship and is the party you contract with.

• PGM Distributors (Partnership, GSTIN 07ABGFP6952M1ZL) — brand owner and contracting party, registered at 4732/21, Ansari Road, Daryaganj, New Delhi, Central Delhi, Delhi 110002.
• WorldWay Logistics (Proprietorship of Gaurav Bajpai, GSTIN 09AIEPB1029Q2Z6) — executes the logistics. Registered at E-17, Swarna Jayanti Puram, Main Govindpuram Road, Ghaziabad, Uttar Pradesh 201013.
• The Laddership by Panthrai OPC Consulting Private Limited — builds and maintains the software, in consulting partnership with PGM Distributors. Not a party to any shipping contract; see Technology Provider.

Accounts and KYC

Accounts are opened for businesses, never for individuals. You must give a true legal name, GSTIN, PAN and registered address, and — to ship commercial (CSB-V) consignments — a valid IEC and AD code. We verify these against the documents you upload; we never ask for an Aadhaar number. Until KYC is verified an account can quote but cannot book. You are responsible for keeping your credentials secure and for everything done under your account. Tell us immediately if you believe it has been compromised. We may suspend an account that is being used to ship prohibited goods or to mis-declare consignments.

Your wallet

The wallet is a prepaid balance for our services. It is not a deposit or a payment instrument: balances cannot be transferred between accounts, earn no interest, and are refunded only by us to the bank account verified by your cancelled cheque. Top-ups are made through our payment gateway and credited when the gateway confirms payment.

Quotes and charges

• A quote is priced on billed weight — the higher of actual and volumetric weight, rounded up to the next slab on the applicable rate card.
• The figure shown at booking is the amount charged. Quotes are re-priced server-side at the moment you commit, and the rate-card version used is stored against the order.
• Duties, taxes and import charges levied at destination are separate from freight and are the consignee's or your responsibility depending on the terms of sale.
• The only charges after booking are courier adjustments: a corrected weight (reweigh), return-to-origin, destination duties and taxes billed back on DDP shipments, and other charges the carrier documents. Each is posted with the carrier's evidence and can be disputed within the window shown on the adjustment.
• On the US lane every parcel is dutiable: you choose DDP (you pay duties) or DDU (the consignee pays) for each booking.

Data processing

Consignee details you enter are personal data of your customers, which we process on your behalf to book, ship, track and deliver the consignment, to prepare customs paperwork and to handle claims. We act on your instructions, share the data only with the carrier and customs authorities the shipment requires, keep it for the retention period in our Privacy Notice and then anonymise it. You confirm you are entitled to give us that data.

Your obligations

You are responsible for the accuracy and legality of what you ship. In particular: correct HSN classification, an honest declared value, accurate contents descriptions, and holding the registrations that apply to you, such as an IEC and GST registration where required.

Deliberately understating a declared value, mis-describing contents or mis-classifying goods is your risk entirely. It can result in seizure, penalties and prosecution at destination, and we will not indemnify you against it.

Prohibited and restricted goods

You may not ship anything prohibited by Indian export law, by the destination country, or by the carrier handling the consignment. Restricted categories — including but not limited to batteries, liquids, perishables and anything requiring destination-market registration — need our written agreement before booking.

Liability

Our liability for loss of or damage to a consignment is limited to the compensation actually recoverable from the carrier under its terms of carriage, plus a refund of the freight we charged. We are not liable for indirect or consequential loss — lost sales, lost marketplace ranking, lost profit or reputational harm.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Other policies

The Privacy Policy, Prohibited Items, Refund & Cancellation, Shipping & Claims and Disclaimer form part of these terms.

Changes, governing law

We may change these terms; the revision date at the top shows when they last changed materially. They are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of New Delhi.