Legal
Grievance Redressal
Who to write to, how quickly we answer, and the form for data requests.
Last updated
PGM Distributors (the operator of ShipGoPick) has a grievance officer for complaints about the service and for requests about your personal data under the Digital Personal Data Protection Act.
Grievance officer
- Name: [grievance officer name — to be completed]
- Email: admin@pgmdistributors.com
- Registered office: 4732/21, Ansari Road, Daryaganj, New Delhi, Central Delhi, Delhi 110002
Response times
- Grievances are acknowledged on receipt and answered within 30 days.
- Data access, correction and erasure requests are answered within 30 days.
- Courier adjustments on a shipment can be disputed in the portal within 7 days of the adjustment.
Erasure cannot remove records we must keep by law — tax documents, wallet ledgers and security logs — but we will tell you exactly what stays and why.
Make a request
Use the form below, or email the officer directly. Signed-in customers can also raise a request from the portal; it is attached to their account.